They're not lost forever. They're just forgotten. And most patient recall software won't actually bring them back.
You spend thousands on marketing to attract new patients. Google Ads, referrals, community events.
Meanwhile, patients who already know and trust you quietly slip away. No follow-up. No outreach.
"I had over 400 patients in my database who hadn't been in for 6+ months. I knew I should reach out, but when? With what message? I'd send a newsletter once in a while, but it felt like shouting into the void. Meanwhile, I kept spending money trying to find new patients."
Sending a "We miss you!" email once isn't a reactivation strategy.
Most recall systems send one email. Patients need multiple touchpoints across different channels.
Someone inactive for 60 days needs different messaging than someone gone for a year.
Doesn't know their treatment history, communication preferences, or previous engagement.
Yet another login, another dashboard, another system that doesn't talk to your others.
Reactivation should happen automatically, with the right message, at the right time, through the right channel.
System identifies who's at risk based on visit history and engagement. No manual list-pulling.
Email, text, phone call triggers—whatever it takes to reach them where they are.
References their treatment history, preferences, and relationship with your practice.
Same platform as your reminders, reviews, and content. Everything works together.
See how automated reactivation campaigns bring back lapsed patients without adding work to your plate.
Let's Talk Reactivation