You've searched for texting platforms because you know patients prefer it. But a texting tool by itself creates more problems than it solves.
"I'd make 20 reminder calls and get 3 people on the phone. The rest? Voicemail. Then I had to call back when they returned the call. It was phone tag all day. Meanwhile, my patients were texting their hair stylist to book appointments. Why couldn't they text me?"
Adding another tool to your stack creates more chaos, not less.
Now your front desk monitors the phone, email, AND a separate texting dashboard. Messages get missed.
Texting tool doesn't know who the patient is, when they last visited, or what their treatment plan is.
Can't automatically text after appointments, before visits, or when patients go inactive.
Patient texts "Can I reschedule?" Someone has to manually check the calendar and text back.
When texting is built into your complete system, magic happens.
Automatic texts at 48hrs, 24hrs, and day-of. Patients reply to confirm or reschedule.
Right after a visit, patients get a text asking about their experience. Happy patients → Google link.
Patients who haven't visited in 90 days get a personal text with a special offer.
Patients text questions, your team responds from one unified dashboard.
All patient communication—texts, emails, calls—in one place. Nothing gets missed.
See visit history, treatment plan, and previous conversations when a patient texts.
Patients can reschedule via text. System sees your availability and books automatically.
Set it and forget it. Texts go out based on triggers—no manual sending required.
See how two-way texting, built into a complete system, transforms patient communication and frees up your front desk.
Let's Talk Texting